How we raised average check by 17% for Lviv Croissants in 3 months

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How we raised average check by 17% for Lviv Croissants in 3 months

Horeca

132 locations
17% average check growth
48 000 app instals

Client

Lviv Croissants
Industry

HoReCa
Location

Europe
Size

132 locations
Average area

100 sqv.m.

About the client

Lviv Croissants is a national bakery network that offers a wide assortment of fresh baked croissants with different fillings.

Challenge

create a CRM system for customer segmentation
control promotions and offers
receive feedback, grades and reviews
bring back lost clients

What was done

Uployal team resolved the clients challenge through a coherent system integration with cloud CRM for customer base digitization, Mobile App for marketing improvement and prompt communication with customers and powerful analytical capabilities for 360-degree business control.

Our impact in numbers

3.1M

UAH issued in
bonuses

48,000

app instals both in Google
Play and App Store

560,000

push notifications was
shown during 3 months

347

promotions
was created

21%

of customers left
their feedback

How it looks for
clients customers

Fully customised mobile application where you can apply your brand identity like logo, fonts, colours and other visual attributes

Clients feedback

We’ve been working with Uployal for several years, and we’ve noticed quick resolution of issues, convenient functionality, 24/7 technical support, a large amount of analytical data, and quick communication on innovations.

1/7

Eduard Tiasko

CMO of MIXMART

Working with the Uployal team helped us solve several key issues. The first issue concerned feedback from our customers. Now, with the help of the mobile app, we are able to identify customer problems and needs faster and resolve them more quickly.

...

This increases loyalty and trust in our network.

The second issue concerned the loyalty programme. We needed to make bonuses more interesting and attractive for our customers. Through the app, we were able to offer a more extensive loyalty programme. This allowed our customers to save money by accumulating cashback from their purchases.
As a result of the six-month operation of the mobile application, we have increased the average check of customers who use it. The implementation of the mobile app allowed us to achieve all our goals.
We wish the Uployal team rapid development. Thank you for the fruitful cooperation.

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2/7

Liudmyla Zaiets

Head of Marketing at «Пчілка маркет»

We have been cooperating with Uployal for over 1.5 years, and their product has proven to be the perfect solution for our business. The Uployal product impresses with its versatility and ease of use.

...

The intuitive interface allows our employees to master the administration panel in just two weeks to provide our customers with the best offers.

One of the biggest advantages is the ability to set up a variety of promotions that work perfectly with the app. You can set different conditions, link them to receipts or the number of purchases.

The app and the administrative panel are a powerful tool for determining the NPS of our services, conducting analytics, and segmenting customers by numerous parameters. This allows us to offer interesting bonuses, receive customer feedback, and, most importantly, influence our sales.

Working with Uployal is a pleasure. The team is always in touch and ready to provide support, and they are also open to ideas and suggestions that help improve the app.

I’m personally impressed with the quality of cooperation and satisfied with the results.

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3/7

Denys

creative director of the «ТОРБА» supermarket chain

We are very pleased to be working with Uployal. The company faced a difficult task, because we are a large chain. But everything turned out great: our guests are happy, the app has many features and new ones are being added.

...

Communication with the team members is easy and friendly, they always help to understand what is not clear! Thank you!

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4/7

Marta Sarana

Head of Coffee Lab, coffee shop chain

Uployal’s loyalty app is a powerful tool that has significantly increased our customer engagement. Thanks to this app, we were able to increase our customer base, improve retention of regular customers, and make our promotions and discounts more effective.

...

I would like to mention the user-friendly and intuitive interface for users, as well as the analytical data for our marketing department. The loyalty app is an important tool for our development strategy and increasing customer loyalty.

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5/7

Eleonora Bordun

marketing specialist «Тайстра Груп»

During the cooperation, we improved the product, came to mutually beneficial solutions and more than once were convinced of the openness and commitment to quality of Uployal. We continue cooperation and are confident that it will be long-term and mutually beneficial

6/7

Diana Dernovici

CMO

Uployal product is a great choice for shop owners, both huge supermarkets and small local businesses. App starts fast, and includes all the features we’ve requested. Uployal team are real professionals and always in contact. Company always developing and implying new features that are covering user needs.

...

Uployal team are real professionals and always in contact. Company always developing and implying new features that are covering user needs

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7/7

Hanna P.

Marketer

1/7